REFUND POLICY


 

 Returns 

All sales are final, we do not offer refunds or exchanges.

To qualify for a return exception, your purchase must be proven to have a manufacturing fault. Photo documentation is necessary, and the item must be unused and in the same condition as it was when you received it. It must also be in the original packaging. If your purchase is approved for return or exchange, we require the original receipt or proof of purchase. All return shipping costs are the responsibility of the customer. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

All vintage items are sold AS IS and are not eligible for returns or refunds in any instance. If you are concerned about the condition of the vintage item, please request additional images or details from

info@theswanshouse.com

Ph: +1 914-333-4000


Additional non-returnable items: 
- Gift cards 
- Perishable goods such as chocolates

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@theswanshouse.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@theswanshouse.com.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return. 

Shipping 
To return your product, you should mail your product to: The Swan's House, 37 N Broadway, Tarrytown NY 10591, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.